How to Handle Disputed Orders
When an order enters dispute, the most important thing is to respond quickly and provide clear evidence.
Submit your statement early
Before the platform finishes reviewing the case, submit a complete explanation of what happened and what you delivered.
Provide valid evidence
- Upload screenshots, delivery records, chat history, or any proof that matches the order details.
- Make sure your evidence is consistent with the product listing and the delivery method you selected.
Watch your inbox and email
Dispute updates are usually sent through your iGV inbox and email. Check them regularly so you do not miss deadlines.
Cooperate with the review process
If customer support asks for more information, reply as soon as possible. Faster responses usually lead to faster resolution.
Warning: Incomplete, inconsistent, or late evidence may affect the final dispute result.