Terms And Conditions Policy
"IGV" shall refer to IGVAULT LIMITED, incorporated under United Kingdom law, with its registered office at 51 Fortescue Road, London, United Kingdom, SW19 2EA, and company number 12021039, and IGVAULT HK LIMITED, incorporated under Hong Kong law, with its address at Level 54, Hopewell Centre, 183 Queen's Road East, Hong Kong, and company number 2919594. By visiting or shopping at www.iGV.com, you affirmatively accept the following conditions. Your continued use of the site constitutes your affirmative agreement to these terms and conditions. The Company reserves the right to modify the terms, conditions, and notices under which its websites and services are offered, including but not limited to the charges associated with the use of the Company's websites and services. You are responsible for regularly reviewing these terms and conditions, along with any additional terms and conditions. Your continued use of the Company's websites and services constitutes your agreement to all such terms, conditions, and notices (please see TERMS & CONDITIONS and the PRIVACY POLICY). You affirm that you have reached the legal age for entering into contracts in your jurisdiction, and you have the legal capacity to consent to these terms and conditions. We urge you to read them carefully.
All card payments made on the website will be handled by IGVAULT LTD (UK entity) and shall be governed by and construed in accordance with the laws of the United Kingdom. Payments made on the website through [e.g., Skrill] will be processed by IGVAULT HK LTD Limited (HK entity) and shall be governed by and construed in accordance with the laws of Hong Kong.
PRIVACY
Kindly review our PRIVACY POLICY, as it also regulates your visit to the Company's websites.
ELECTRONIC COMMUNICATIONS
When you visit the Company's websites or send emails to us, you are engaging in electronic communication. By doing so, you give your consent to receiving electronic communications from us. We will contact you via email or by posting notices on this site. You acknowledge that all agreements, notices, disclosures, and other communications we provide to you electronically fulfill any legal requirement for written communication.
COPYRIGHT
All content displayed on this website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of the Company or its content suppliers and is safeguarded by both domestic and international copyright laws. The compilation of all content on this website is the sole and exclusive property of the Company and is likewise protected by domestic and international copyright laws. Furthermore, all software employed on this website is the property of the Company or its software suppliers and is subject to the protection of domestic and international copyright laws.
LICENSE AND SITE ACCESS
The Company grants you a limited license to access and personally use this site, but not to download (other than page caching) or modify it, or any part of it, without the express written consent of the Company. This license does not encompass any resale or commercial use of this site or its contents, the collection and use of product listings, descriptions, or prices, any derivative use of this site or its contents, the downloading or copying of account information for the benefit of another merchant, or the use of data mining, robots, or similar data gathering and extraction services. Reproduction, duplication, copying, selling, reselling, visiting, or exploitation of this site or any portion of it for any commercial purpose is strictly prohibited without the express written consent of the Company. The use of spiders, robots, scrapers, or any other means, whether through automated software or physical or mechanical systems, is strictly prohibited.
You are not permitted to frame or employ framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without the express written consent. The use of meta tags or any other 'hidden text' that utilizes the Company's name or trademarks is not allowed without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You may not use any Company logos or other proprietary graphics or trademarks as part of a link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for safeguarding the confidentiality of your account and password and for limiting access to your computer. You agree to accept responsibility for all activities conducted under your account or password. If you are under the age of 18, you may only use the Company's services with the involvement of a parent or guardian. The Company and its affiliates retain the right to refuse service, terminate accounts, modify or delete content, or cancel orders at their sole discretion.
DESCRIPTION OF SITE AND SERVICES
Through this website, the Company grants you access to various resources, including the purchase and sale of virtual items and accounts. These services, along with any updates, enhancements, new features, or the addition of new web properties, are subject to these Terms and Conditions.
The Company may also furnish links and pointers to websites maintained by third parties. Neither the Company, its parent or subsidiary companies, nor their affiliates operate or control any information, products, or services on these third-party sites. We do not take responsibility for examining or evaluating, and we do not warrant the offerings of these businesses, individuals, or the content of their websites. The Company does not assume any responsibility or liability for the actions, products, and content of these and any other third parties. We recommend carefully reviewing their privacy statements and other conditions of use.
The material on this site and the third-party sites is provided 'as is' and without warranties of any kind, whether expressed or implied. To the fullest extent permissible under applicable law, the Company disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
The Company makes no representation or claims to any title for accounts or virtual items purchased or sold through this site. Additionally, the Company makes no representations regarding the transferability, use, or ownership of such accounts or virtual items. The Company is not affiliated with any game publisher or developer, including but not limited to Blizzard Entertainment, Battle.net, Sony Online Entertainment Inc., Sony Computer Entertainment America Inc., Ncsoft Corporation, Turbine, Ubisoft, Codemasters, Electronic Arts, CCP Games, Atari, Webzen, Acclaim, Mythic Entertainment, Inc., Lucasfilm Entertainment Company Ltd., Sqare Enix CO., LTD, Turbine, Bhi, Gravity Corps, MGAME INC, Wizet, NXgames Inc, MOLI GROUP LIMITED, Sing-Gium International, Ankama Company (the 'Company,' the 'Studio').
TERRITORIES/JURISDICTIONS NOT SERVED
The Company complies with the laws and regulations of the United Kingdom governing the provision of its services. In accordance with these legal obligations, the Company explicitly states that it does not provide its services to, and does not accept customers from, the following territories/jurisdictions:
BY
BI
CU
KP
IR
MM
RU
SY
SS
SD
Above is the list of territories/jurisdictions where services are not provided and customers are not accepted, Please note that this list may change as necessary to maintain strict adherence to all applicable legal requirements.
PRICE MATCHING
This site does not currently support Price Matching. If you find a better price at another online store, we will make every effort to beat it.
REFUND AND CANCELLATION POLICY
iGV offers customers the option to request refunds for products under specific conditions.
We may issue refunds under the following circumstances:
Non-receipt of products: If products are not delivered to the customer within the scheduled delivery time, the customer can request a refund.
Duplicate payments: In the event that a customer mistakenly makes multiple payments for a single order, we will honor the customer's request for a refund. A refund will be issued for one of the payments, provided the order has not yet been delivered.
Occasionally, we may require your assistance in verifying payment information. If you refuse to comply or do not respond to our request within 7 days, your order will be promptly canceled, and a refund will be issued. For account orders, if you fail to complete verification within 2 days, your order will be canceled, and a refund will be initiated.
When your payment amount falls short of the order amount, you will be given an opportunity to make up the balance. If you decline or do not respond within 7 days, your order will be canceled, and a refund will be processed immediately.
Unfortunately, we are unable to provide refunds in the following scenarios:
Completed delivery: If the products have been delivered as per the agreement and are consistent with the provided description, refunds cannot be granted.
Unpaid Orders: Refunds cannot be requested for unpaid orders.
For any reasons other than those specified above in "We may issue a refund under the following conditions."
For assistance with the refund process, please contact our 24/7 online customer service under appropriate circumstances. Your refund request will be reviewed upon submission of the order number and the reason for the refund. If your request is approved, the refund will be credited to your customer account or bank card.
Special case: If you made payment using "paysafecard" or "boku," you must provide a usable PayPal account or Skrill account to receive the refund.
Customers are eligible for a refund within 14 days of purchasing a service or a product.
Refund processing time: We aim to process refund requests within 5 working days, although the exact time frame for the refund depends on the processing speed of different banks.
To review our refund policy in detail, please go to the Refund Policy page for more information. We encourage you to familiarize yourself with our policies to ensure a smooth and satisfactory experience.
PRODUCT DESCRIPTIONS
The Company and its affiliates strive to provide accurate product and service descriptions. However, the Company does not guarantee the accuracy, completeness, reliability, currentness, or error-free nature of product descriptions or other content on this site. If a product offered by the Company does not match its description, your sole remedy is to request a return within 24 hours of purchase.
SHIPPING & HANDLING
Shipping and handling are included unless specified otherwise.
BILLING
Please note that we will not charge your credit card until your order enters the shipping/delivery process. We verify prices and stock as part of our shipping procedures. If the correct price of an item is lower than our stated price, we will charge the lower amount and ship the item to you. If the correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of the cancellation.
RESTRICTED USERS
No person, employee, agent, or entity affiliated in any way with any game publisher or developer, including but not limited to Blizzard Entertainment, Battle.net, Sony Online Entertainment Inc., Sony Computer Entertainment America Inc., Ncsoft Corporation, Turbine, Ubisoft, Codemasters, Electronic Arts, CCP Games, Atari, Webzen, Acclaim, Mythic Entertainment, Inc., Lucasfilm Entertainment Company Ltd., and Sqare Enix CO., LTD, Turbine, Bhi and Gravity Corps, MGAME INC. Wizet, or NXgames Inc, MOLI GROUP LIMITED & Sing-Gium International, Ankama Company (the 'Company,' the 'Studio') is authorized to use or access this site or utilize the services provided herein.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content, as well as submit suggestions, ideas, comments, questions, or other information, provided the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable. Content should not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of 'spam.' Impersonation or misleading as to the origin of content is not allowed.
The Company reserves the right (but not the obligation) to remove or edit such content, although it does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant the Company and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such content throughout the world in any media. You grant the Company and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or control all the rights to the content you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you indemnify the Company and its affiliates for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.
INFRINGEMENT POLICY
iGV respects the intellectual property of others and asks that our Users do the same. Although iGV is under no obligation to do so, it will make all reasonable efforts to investigate notices of alleged infringement or violations of intellectual property laws and take actions regarding such infringement where applicable. If you believe your work has been copied in a way that constitutes infringement or your intellectual property rights have been violated, please provide our Copyright Agent with the following information: (1) confirmation you are the owner, or authorized to represent the owner of the intellectual property; (2) description of your work; (3) description of the infringing work; and (4) a statement that you believe the use of the work is not authorized. If your work is removed due to infringement and you believe it is not infringing, please provide our Copyright Agent with (a) confirmation you are the owner, or authorized to represent the owner of intellectual property; (b) identification of removed content and description; (c) statement of good faith regarding ownership of the intellectual property; (d) your contact information and a statement to accept service of process regarding the alleged infringement. iGV will endeavor to resolve counter-notices in 10 to 14 business days, and will provide the original complaining party an opportunity to seek a court order against the counter-claiming party, and in the event no order is sought, may allow the original content to be reposted. Please contact our Copyright Agent at [email protected].
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY THE COMPANY ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT BY THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
INDEMNIFICATION
You agree to indemnify and hold the Company, and any of its parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any terms and conditions incorporated by reference, or your violation of any law or the rights of a third party.
DISPUTES
Any dispute related to these Terms and Conditions, your visit to the Company's websites, or products and/or services you purchase through the Company, shall be exclusively submitted to arbitration in the UK. However, if you have violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any court in the world, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing in the UK. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our PRIVACY POLICY, posted on this site. These policies also govern your visit to the Company's websites. We reserve the right to make changes to our site, policies, and these TERMS & CONDITIONS at any time. If any of these conditions are deemed invalid, void, or unenforceable for any reason, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
WAIVER
The failure of the Company to enforce any provision of these Terms and Conditions shall not be construed as a waiver or limitation of the Company's right subsequently to enforce and compel strict compliance with every provision of these Terms and Conditions.
REMEDIES
You acknowledge that a violation of these Terms and Conditions could cause irreparable harm for which monetary damages may be difficult to ascertain or an inadequate remedy. You, therefore, agree that the Company shall be entitled, in addition to its other rights, to seek and obtain injunctive relief for any violation of these Terms and Conditions without the filing or posting of any bond or surety. Furthermore, in the event a lawsuit or action is brought by any party under these Terms and Conditions to enforce any of its terms, it is agreed that if the Company is deemed to be the prevailing party as determined by final judgment, not subject to appeal, of a court of competent jurisdiction, the Company shall be entitled to recover reasonable attorney's fees, expert fees, litigation expenses, and court costs in addition to any other relief granted by the court.
SEVERABILITY
If any term or provision in these Terms and Conditions is found to be void, against public policy, or unenforceable by a court of competent jurisdiction and such finding or order becomes final and non-appealable, then the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified, then the same shall be deemed stricken herein in its entirety, and unless such term or provision is material to the performance of these Terms and Conditions, the remainder of these Terms and Conditions shall survive with the said offending provision eliminated.
ABOUT PAYPAL MASS PAYMENT SETTLEMENT
iGV is always working for mutual benefits, and for a better experience, we will use the safer and easier PayPal Mass Payment. Please refer to the Mass Payment official website for the settlement details.
ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING (AML-CTF) POLICY
The Company adheres to a strict Anti-Money Laundering and Counter-Terrorism Financing (AML-CTF) policy. This policy is designed to prevent and mitigate the risk of our services being used for illegal activities, including money laundering and terrorism financing. We employ robust Know Your Customer (KYC) procedures and actively monitor transactions to ensure compliance with relevant laws and regulations. We reserve the right to report any suspicious activities to the appropriate authorities and take necessary actions to safeguard our platform and users. By using our services, you acknowledge and agree to comply with this AML-CTF policy.
This policy was last reviewed and updated on: November 7, 2023