I'm having issues with payment request. What can I do?

withdrawal error


The failed withdrawal amount will be returned to your account balance.


Withdrawal canceled


1. Technical issues with the payment gateway


Solution: Please withdraw again, we will process according to the payment schedule.


2. Incorrect account information


Solution: Please check your account information and make another withdrawal after updating the correct information.


3. Insufficient available balance in the account


Solution: Please adjust the withdrawal amount and try again, or withdraw in another currency.



withdrawal delay


1. Public holidays


Resolution: Your withdrawal will be processed within normal business days.


2. System maintenance


Solution: Our finance department will check with the payment gateway and process your payment as soon as the maintenance is over.