Why Was My Withdrawal Delayed or Canceled?
If a withdrawal does not go through, the amount is usually returned to your available balance. The next step depends on the reason.
Common reasons a withdrawal is canceled
- Payment gateway issue: Try again later and follow the normal payment schedule.
- Incorrect account details: Update the account information and submit a new withdrawal request.
- Insufficient available balance: Lower the amount or withdraw in another supported currency.
Common reasons a withdrawal is delayed
- Public holidays: Processing may resume on the next normal business day.
- Gateway or system maintenance: The finance team will continue processing after maintenance is complete.
What you should do next
- Check whether your payout account information is complete and accurate.
- Wait a little longer if the request overlaps with a holiday or system maintenance window.
- Contact support if the request stays unchanged for an unusually long time.
Tip: If the same request fails more than once, verify your payout account information before submitting again.