Yes. iGVault is built to make every transaction as safe as possible. Here's how we protect buyers and sellers.
Secure payment
All payments are processed by trusted third-party payment providers. iGVault holds your payment until you confirm receipt, and only then is the seller paid. This works like escrow, so your money stays protected throughout the order.
Verified sellers
Every seller on iGVault goes through verification. Before you buy, you can check each seller's rating, reviews, and transaction history. For the best experience, choose sellers with high ratings and a strong track record.
Buyer protection and warranty
Every order comes with a warranty period. If something goes wrong, such as an item that isn't delivered, account details that don't match the listing, or coins that are taken back, contact the seller from My Orders or request a refund. Our support team can help resolve a dispute if needed.
Safe delivery methods
We use delivery methods suited to each type of product, such as face-to-face trading in the game, the auction house, and messages on iGVault. For some games, we also offer a safe trade delivery option that greatly reduces risk.
Refund guarantee
If your order hasn't been delivered yet, you can request a full refund at any time. If a delivered order has a problem, our team reviews the case and arranges compensation or a refund as appropriate.
Tips for a safer transaction:
- Choose sellers with high ratings and many completed orders.
- Don't share personal information in the game chat during delivery.
- Confirm receipt only after you've checked that everything matches the listing.
- If anything seems wrong, contact iGVault customer support right away. We're available 24/7.