If you're not receiving sign-up, order, or security emails from iGVault, try these steps before you request a new email.
1. Check your other folders
- Look in your spam, junk, trash, and promotions folders.
- Search your mailbox for "iGVault" or the subject of the email you're expecting.
2. Add iGVault to your safe senders
If you use Gmail, Outlook, Hotmail, Yahoo Mail, QQ Mail, 163 Mail, 126 Mail, or a similar provider, add iGVault to your contacts or safe sender list so future emails aren't blocked.
3. Check your email address and mailbox
- Make sure the email address on your iGVault account is correct.
- Check that your mailbox isn't full and doesn't block messages from unknown senders.
4. Try another email address
If emails still don't arrive, consider switching to a more reliable email provider. If you need help updating the email on your account, contact customer support through Live Chat.
Tip: Add iGVault to your safe senders before you request another verification code, so the next email isn't filtered too.