Seller Rating and Service Score Guide
Seller ratings and service scores help buyers compare stores quickly and help strong sellers build long-term trust.
Seller rating
- After a successful transaction, the buyer can leave one overall review.
- Positive feedback adds one point, neutral feedback does not change the score, and negative feedback deducts one point.
Service score
- After an order is completed, buyers can rate sellers on item description accuracy, service attitude, and delivery speed.
- These scores give buyers a more detailed view of seller performance beyond the overall rating.
Where buyers can see these scores
Your review summary and related score information are displayed in places that help buyers compare sellers before ordering.
How to improve your results
- Keep your listing description accurate.
- Reply quickly and communicate clearly.
- Deliver on time and avoid avoidable after-sales issues.
Tip: Consistent delivery quality usually improves both your seller rating and your service score over time.
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