Seller Rating and Service Score Introduction

For seller ratings, each successful transaction allows the buyer to evaluate the seller once. Evaluations are categorized into 'positive', 'neutral', and 'negative' feedback, each corresponding to a specific number of points: a 'positive' review adds one point, a 'neutral' review does not affect the score, and a 'negative' review deducts one point.

The seller levels are divided into the following 28 categories:




As for the service score, after a transaction is completed on iGV, buyers can rate the seller on three aspects: item description, seller's service attitude, and seller's delivery speed. Each score is the average of all the ratings given by buyers over the last six months, recalculated daily.