When listing a game account on IGV.com, the system will run an automated verification. If verification fails, you will receive an error message. This guide explains each error and how to resolve it.
I. Comfortable Listing Errors
The following errors may appear when you submit an account for listing. Please refer to the error message and solution provided.
| Error Message | Solution |
|---|---|
| Incorrect username or password. | Verify your account information and resubmit. |
| Account got banned. | Cannot be listed. |
| Account has no eligible content. Check server region or set Steam profile to Public, then retry. | Set your Steam profile to Public; new accounts are not supported. |
| This account does not have sufficient value to be listed. | Cannot be listed. |
| Please disable 2FA and try again. | Disable two-factor authentication and relist. |
| Social Club profile is private. Please set it to public. | Set your Social Club profile to Public. |
| Social Club nickname not found. Please check and retry. | Verify your nickname and relist. |
| Steam ID not found. Please check and retry. | Verify your Steam ID and relist. |
| Character is on an active quest. Complete or abandon it first. | Complete or cancel the quest, then relist. |
| Login failed. Please reset your password and retry. | Reset your password and relist. |
| Wrong or empty Player Tag. Please check and retry. | Verify your Player Tag and relist. |
| Account is banned or suspended. Listing unavailable. | Cannot be listed. |
| Account in cooldown. Please wait 24-48 hrs and retry. | Reset your password and try again. |
| Required fields are missing. Please check and retry. | Fill in missing account, password, or Player Tag information. |
| Disable antivirus, reinstall game client, then retry. | Uninstall the old client, disable antivirus, reinstall, and retry. |
| Game platform not installed. Please install it first. | Download the official game client and relist. |
| Operation timed out. Please try again. | Resubmit. |
| Game failed to launch. Please try again. | Contact online support; technical review required. |
| Unexpected error. Please retry or wait 24-48 hrs. | Retry multiple times or contact online support. |
| Game under maintenance. Please try later. | Contact online support; technical review required. |
| Verification timed out. Please retry or wait 1-2 days. | Retry multiple times or contact online support. |
| CAPTCHA failed. Please retry or wait 1-2 days. | Retry multiple times or contact online support. |
| Image upload failed. Please try again. | Resubmit. |
| Verification failed. Please retry or wait 1-2 days. | Retry multiple times or contact online support. |
📌 If you encounter the same error repeatedly and cannot resolve it, please contact IGV.com customer support for assistance.
II. Bulk Listing Errors
When importing products in bulk via template, if fields are filled in incorrectly, the system will return the following error messages. Please correct them and re-upload.
| Error Message | Description / Solution |
|---|---|
| Product title length does not comply with the rules. | Length limit: 5–144 characters. |
| Enter date as YYYY-MM-DD (e.g. 2025-07-02) only. | Format required: 2025-07-02. |
| Duplicate listing. Same attributes already exist. | A product with the same attributes is already active or sold out. Duplicate listing is not allowed. |
| At least 1 product image required. | At least 2 images are required. |
| Please fill in all required product attributes. | Fields marked with * are mandatory. |
| Invalid warranty period. Re-download template and retry. | Please download the latest template and re-fill. |
| Category cannot be empty. | Fill in as required and re-upload. |
| Product title cannot be empty. | Fill in as required and re-upload. |
| Product image cannot be empty. | Fill in as required and re-upload. |
| Product description cannot be empty. | Fill in as required and re-upload. |
| Product price cannot be empty. | Fill in as required and re-upload. |
| Product inventory cannot be empty. | Fill in as required and re-upload. |
| Purchase limit cannot be empty. | Fill in as required and re-upload. |
| Shipping method cannot be empty. | Fill in as required and re-upload. |
| Delivery timeline cannot be empty. | Fill in as required and re-upload. |
| Delivery time unit cannot be empty. | Fill in as required and re-upload. |
| Warranty period cannot be empty. | Fill in as required and re-upload. |
| Insufficient stock. Please restock and retry. | Fill in as required and re-upload. |
| Unable to retrieve inventory. Please try again. | Fill in as required and re-upload. |
| Brand cannot be empty. | Fill in as required and re-upload. |
| SKU cannot be empty. | Fill in as required and re-upload. |
| SKU price cannot be less than 0. | Fill in as required and re-upload. |
| SPU option attribute cannot be empty. | Fill in as required and re-upload. |
| Inventory quantity must be greater than 0. | Please correct and relist. |
| Insufficient inventory quantity. | Fill in as required and re-upload. |
| Value is below the minimum allowed. | Fill in as required and re-upload. |
| Value exceeds the maximum allowed. | Fill in as required and re-upload. |
| Minimum limit cannot exceed maximum limit. | Fill in as required and re-upload. |
| You have reached your product listing limit. | Fill in as required and re-upload. |
| Category name cannot be empty. | Fill in as required and re-upload. |
| Category name exceeds length limit. | Fill in as required and re-upload. |
| Product currency cannot be empty. | Fill in as required and re-upload. |
| Privacy check failed. Please review and retry. | Fill in as required and re-upload. |
| Invalid or missing fields. Please check and retry. | Fill in as required and re-upload. |
| This listing method is not available for this category. | Previously delisted items cannot be edited and relisted. Please create a new listing. |
| Invalid delivery method. Please correct and relist. | Fill in as required and re-upload. |
| Off-platform direct trade is not permitted. | Previously delisted items cannot be edited and relisted. Please create a new listing. |
📌 If you encounter issues with bulk listing, please download the latest template version to avoid errors caused by outdated templates.
For further assistance, please visit the IGV.com Help Center or contact our online customer support.