The failed withdrawal amount will be returned to your account balance.
1. Technical issues with the payment gateway
Solution: Please withdraw again, we will process according to the payment schedule.
2. Incorrect account information
Solution: Please check your account information and make another withdrawal after updating the correct information.
3. Insufficient available balance in the account
Solution: Please adjust the withdrawal amount and try again, or withdraw in another currency.
1. Public holidays
Resolution: Your withdrawal will be processed within normal business days.
2. System maintenance
Solution: Our finance department will check with the payment gateway and process your payment as soon as the maintenance is over.