Common Login Issues Guide

Common Login Issues Guide

If the client does not respond or the game fails to start, work through the checks below one by one.

Check and reinstall the client if needed

• Open Task Manager and check whether MyService.exe is running.
• If it is missing, disable antivirus and firewall temporarily, reinstall the client, and try launching the game again.

Whitelist the client in Windows Security

Go to Virus & Threat Protection > Manage Settings, then add the client folder to your exclusions list so security software does not block it.

Install the client on a non-system drive if possible

For smoother startup, install the client on a drive other than the C drive when your setup allows it.

Fortnite-specific check

If you are renting a Fortnite account, verify that the Epic Games folder contains the required Win64 files. If not, install the correct version before trying again.